Privacy Policy

Introduction

rapidframeproex Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rapidframeproex.pro or use our services.

Data Controller Information

The data controller for your personal information is:

• Company: rapidframeproex Ltd
• Registration Number: C61435
• VAT Number: MT61857439
• Address: Triq it-Torri 61, Valletta VLT 2971, Malta
• Email: privacy@rapidframeproex.pro
• Phone: +356 22520227

Data We Collect

We may collect and process the following categories of personal data about you:

Information You Provide Directly

When you contact us through our website forms or email, the data we collect may include:

• Your name and contact details (email address, phone number)
• Company name and business information
• Service enquiry details and messages
• Any other information you choose to provide in your communications

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device and operating system information

How We Use Your Information

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To deliver our spa membership ROI analysis services
• To communicate with you about our services and business matters
• To improve our website and services based on your feedback
• To comply with legal obligations and protect our legitimate interests
• To send you relevant business communications (with your consent)

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary for performing our services
• Legitimate Interests: For business operations, security, and service improvement
• Legal Obligation: When required by law or regulation

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• With service providers who assist us in operating our website and delivering services
• When required by law, legal process, or government request
• To protect our rights, property, or safety, or that of our users
• With your explicit consent for specific purposes

International Data Transfers

As we operate from Malta within the European Union, your data is primarily processed within the EU. Any transfers outside the EU will be conducted with appropriate safeguards in accordance with GDPR requirements.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Contact form submissions: 3 years from last contact
• Client project data: 7 years from project completion
• Website analytics data: 26 months maximum
• Marketing communications: Until you unsubscribe

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@rapidframeproex.pro or +356 22520227.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such data, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@rapidframeproex.pro
• Phone: +356 22520227
• Address: rapidframeproex Ltd, Triq it-Torri 61, Valletta VLT 2971, Malta

Supervisory Authority

You have the right to lodge a complaint with the relevant data protection supervisory authority if you believe we have not handled your personal data in accordance with applicable law. In Malta, this is the Office of the Information and Data Protection Commissioner.